Privacy Policy

1. Introduction

We Sell Things respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what personal information we collect, why we collect it, how we use it, how we protect it, and what rights you have in relation to your personal information.

We aim to process personal information in accordance with applicable South African privacy and data protection laws, including the Protection of Personal Information Act 4 of 2013 ("POPIA").

2. Information We Collect

When you create an account or use We Sell Things, we may collect information including:

• First name and last name.
• Email address.
• Mobile telephone number.
• Residential or collection address.
• Province, city, suburb and postal code.
• Banking information required for seller payments.
• Listing information and photographs.
• Transaction and order information.
• Information you provide when contacting us.

We may also collect technical information relating to your use of the website, such as IP address, browser information, device information and information relating to website activity, where applicable.

3. Banking Information

Sellers may be required to provide banking information so that payments due to them can be processed.

Banking information is treated as confidential information and appropriate security measures are applied to protect it.

Account numbers stored by We Sell Things are encrypted and are not displayed in full within the user's profile.

We will only access or process banking information where reasonably necessary for legitimate business purposes, including processing payments, preventing fraud, resolving disputes or complying with legal obligations.

4. How We Use Your Information

We may use your personal information to:

• Create and manage your account.
• Provide marketplace services.
• Allow buyers and sellers to complete transactions.
• Process payments and seller payouts.
• Communicate with you about your account or transactions.
• Provide customer support.
• Prevent fraud, abuse and unauthorised activity.
• Maintain and improve the website.
• Comply with applicable laws and legal requirements.
• Resolve disputes and enforce our Terms and Conditions.

5. Marketplace Information

Information contained in listings may be visible to other website users because the marketplace requires buyers to view information about goods offered for sale.

Users should therefore avoid including unnecessary personal information in listing descriptions, photographs or other publicly visible content.

6. Sharing of Personal Information

We Sell Things does not sell your personal information to third parties.

Personal information may be shared where reasonably necessary to operate the platform or where required by law.

This may include sharing information with:

• Payment service providers.
• Delivery or collection service providers.
• Technology and hosting service providers.
• Professional advisers where reasonably necessary.
• Law enforcement or government authorities where legally required.

7. Payment Service Providers

Where third-party payment providers are used, certain information may need to be provided to those providers to process a payment or payout.

Such providers may process information in accordance with their own privacy policies and applicable laws.

8. Security of Personal Information

We Sell Things takes reasonable technical and organisational measures to protect personal information against loss, unauthorised access, misuse, disclosure, alteration or destruction.

Security measures may include access controls, authentication, encryption and other appropriate safeguards.

No internet-based system can be guaranteed to be completely secure. Users should therefore also take reasonable steps to protect their account credentials and devices.

9. Passwords and Account Security

Users are responsible for keeping their account credentials confidential.

You should not share your password with another person. If you believe that your account has been accessed without authorisation, you should contact We Sell Things as soon as reasonably possible.

10. Retention of Information

We may retain personal information for as long as reasonably necessary to provide our services, maintain business records, resolve disputes, prevent fraud, enforce agreements and comply with legal or regulatory requirements.

When personal information is no longer required, it may be securely deleted, destroyed or anonymised in accordance with applicable requirements.

11. Your Rights

Subject to applicable law, you may have rights relating to your personal information, including the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of information where legally permitted.
• Object to certain processing of your personal information.
• Withdraw consent where processing is based on consent.
• Submit a complaint regarding the handling of your information.

Some information may need to be retained where we are legally required or otherwise entitled to retain it.

12. Updating Your Information

You are responsible for ensuring that information associated with your account is accurate and up to date.

You can update certain personal, address and banking information through your account profile where those features are available.

13. Cookies and Similar Technologies

We Sell Things may use cookies or similar technologies to support website functionality, authentication, security and user preferences.

Where third-party services are used, those services may also use cookies or similar technologies in accordance with their own policies.

14. Children's Information

We Sell Things is not intended for children who are not legally permitted to enter into marketplace transactions.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by law.

15. Third-Party Services

The website may use third-party services for functions such as payments, hosting, communications, analytics, security or delivery.

Where information is processed by a third party, that processing may be subject to the third party's own terms and privacy policy.

16. Changes to This Privacy Policy

We Sell Things may update this Privacy Policy from time to time to reflect changes to the website, our services, applicable law or our information-processing practices.

The updated version will be published on this page together with the applicable revision date.

17. Contact Us

If you have questions about this Privacy Policy or wish to exercise a privacy-related right, please contact We Sell Things using the details below.